Executives said you need to add the camera from another Arlo account setup. You should click on the Arlo icon on your device. Experts of this security system said when you use the PC, then you should enter the arlo.netgear.com in the address bar of the browser. And sign in the previous Arlo account. Click on the settings and my devices. You will notice the list of devices along with the base station & cameras. Then you need to click on the settings and the camera also. Experts said scroll down and click on the remove device option. At last, you need to sign out from the Arlo app and sync the camera to the base station.